A second consumer rights group in the Netherlands has now dragged Snapchat into a legal battle, accusing the platform of putting profits ahead of the well-being of its users. Stichting Massaschade & Consument announced it is filing suit against the app, arguing that its design choices keep people, especially children, hooked in ways that harm them.
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This isn't the first time Snapchat has faced this kind of pressure in the country. Just months earlier, another organization took similar action, meaning the platform is now dealing with two separate legal challenges built on nearly identical complaints.
What The Foundation Wants Changed
The core of the complaint centers on a handful of features that Stichting Massaschade & Consument believes are engineered to be habit-forming.
Streaks, which reward users for messaging friends daily without a break, are singled out, along with Snap Scores, a point system that tracks activity on the app. Autoplay, the setting that keeps content rolling without users having to tap anything, is also on the list.
The foundation isn't just asking for these features to be tweaked.
It wants Snapchat to give users the option to switch them off entirely. Beyond that, the group is pushing the court to order changes that would make the platform genuinely safer, and it's also seeking financial compensation on behalf of affected users.
Talks Broke Down Before Lawsuit Was Filed
According to the foundation's chairwoman, Lucia Melcherts, this legal step wasn't the first move.
Her organization actually sat down with Snapchat representatives before deciding to escalate things. But those conversations went nowhere. Melcherts described the experience as being brushed off, saying the company kept d.
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